Refund Policy

1. General Framework

Due to the nature of supply chain procurement, industrial manufacturing services, and professional tax preparation, refunds are not guaranteed and are reviewed under strict operational criteria. Each refund request is evaluated individually by our internal compliance review team.

Submitting a refund request does not constitute an approval. All determinations are made at the sole discretion of Fleet Parts & Service, Inc. in accordance with this policy.

2. Automotive & Industrial Division

The following conditions apply to parts procurement and industrial supply orders:

• Custom-sourced or specially procured parts are non-refundable once an order has been placed with a supplier.
• Returns are only accepted for defective or incorrectly shipped items, subject to verification by our internal inspection process.
• All return requests must be submitted within 10 business days of delivery.
• Items must be returned in original, uninstalled condition with full documentation.

3. Tax Services Division

The following conditions apply to professional tax preparation and financial compliance services:

• Service fees are non-refundable once preparation work has commenced.
• Errors directly attributable to Fleet Parts & Service, Inc. will be corrected at no additional charge.
• Clients are responsible for providing accurate and complete information. Errors resulting from client-provided data are not eligible for refund.
• Advisory service fees are non-refundable once advisory sessions have been conducted.

4. Cancellation Policy

Service requests or orders that are canceled prior to processing or fulfillment commencement may be eligible for partial reimbursement, subject to the following conditions:

• Cancellation must be submitted in writing to info@fleetpartsandservice.net.
• Cancellation requests received after order processing has begun will not be eligible for full refund.
• Any costs already incurred by Fleet Parts & Service, Inc. at the time of cancellation will be deducted from any reimbursement amount.

5. Processing Timeline

Approved refunds will be processed within 5–10 business days from the date of approval notification. Processing timelines may vary depending on payment method and financial institution processing times.

Fleet Parts & Service, Inc. will notify the client in writing upon initiation of an approved refund transaction.

6. Final Authority

All refund determinations are made by the internal compliance review team of Fleet Parts & Service, Inc. Decisions rendered by this review process are final. Fleet Parts & Service, Inc. reserves the right to amend this Refund Policy at any time without prior notice.